Help
Struggling to use FreeBMD? Not finding someone you expected to find? Not sure what to do next? This help section contains answers to common problems, and has links to more detailed information.
Order a certificate
To order a certificate from the G.R.O., follow these steps:
- Access Entry information page
On the Search Results page, click on the name in the first column in the record you’re interested in to go to the Entry information page. - Note key details
On the Entry information page, make a note of the following details: name, quarter (or month) and year of registration, district, volume and page numbers. These details are required when ordering a certificate. - Verify with original index (if available)
If the camera icon appears in the "More Information" table row, click it to view an image of the original index (if available). This will allow you to verify the accuracy of the transcription. - Check for notes (Postems)
Before ordering the certificate, click the envelope icon to check for Postems. Other FreeBMD users may have left helpful notes regarding the information on the certificate, which could save you the cost of ordering a certificate. - Order a certificate
Once you're ready to order, go to the G.R.O. ordering page. This is where you can place the order for the certificate.